Contact Us – Gamblezen Support & Editorial Team
Need to reach us? Whether you have a question about our content or need help with your Gamblezen account, this page shows you where to write and what to expect.
Contact the amberon.co.uk editorial team
For questions about our content, corrections, or editorial enquiries, email us at [email protected]. We aim to respond within 48 hours during business days. Please note that this inbox handles questions about the information published on this site – for account-specific issues, see the section below.
Questions about your Gamblezen account
Our support team can help with registration, deposits, withdrawals, bonuses, verification requests and technical problems. You can reach them by live chat (available 24/7 on the site) or by email at [email protected]. For verification and KYC-related queries, write to [email protected] directly.
Before you contact support, have the following ready so the team can help you faster: the email address registered to your account, the approximate date and time the issue occurred, and any reference number or error message shown on screen. This information allows support to locate your account and investigate without needing multiple back-and-forth exchanges.
What to expect when you contact us
The Gamblezen support team operates around the clock, and live chat typically provides the fastest response for urgent queries. Email enquiries to [email protected] are usually answered within a few hours, though complex cases involving payments or verification may take longer to resolve. If you're waiting on a withdrawal or a KYC check, the finance team at [email protected] handles those requests separately from general support.
Responsible gambling support
If you need help with gambling, free and confidential support is available in the UK through GamCare at www.gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (24/7, free from all phones). You can also visit BeGambleAware at www.begambleaware.org for information, tools and guidance. For national self-exclusion across all UK-licensed operators, register with GamStop at www.gamstop.co.uk.
Complaints and escalation
If your issue isn't resolved through the usual support channels, you can escalate it by writing to [email protected] with full details of your complaint and any previous correspondence. The operator's terms state that unresolved complaints may be reported to the Curaçao Gaming Authority, though the terms do not publish a specific complaints procedure or timeline.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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